At Wave, consulting is at the heart of what we do and who we are. Beginning in the late ’90s, our consulting first ideology has allowed us to build a personalized solution for each client’s specific requirements compared to a out of the box program. We work hand-in-hand with our customers throughout Austin, investing time and assets so that we have a thorough understanding of their pain points and desires and can craft a tailored approach to strategic digital transformation.

Back Office Modernization

The Back Office is the core of your business. If your workflows have many blockers, the resulting productivity loss will spread throughout your entire organization. For example, let’s say a business brings on a new customer in minutes but requires a month to onboard a new employee or supplier. That’s a problem because both your employees' abilities and your vendor’s products play a critical role in providing exemplary service to the customer. Therefore, if those components are not operating efficiently, your client is ultimately the one who pays the price. Your Front Office can only be as seamless as your Back Office, and both must be included in a strategic digital transformation.

 
 
 

Business Intelligence

At Wave, our expertise includes a total understanding of your business processes as well as the software that efficiently delivers intelligent information. We ask the right questions and can identify the right information to bring clarity to questions such as:
  • What happened?
  • When did it happen?
  • Why did it happen?
  • Who was involved?
  • Will it happen again?
  • What will happen if we change x or y?

 
 
 

Data Migration

Outlining a plan is the most important piece of a migration. Every migration needs a certain amount of strategic digital transformation of the content moving from the source repository to the destination. Considerations must include search capabilities, security, mapping metadata, folder structure, and many other elements that will enable users to find relevant data. It is crucial that you invest the time to document the problems you are having and what is needed to get resolution.

 
 
 

Intelligent Information Management

It is widely accepted that the modern business depends on multiple sources to collect content whether it’s a HCM, ERP, ECM, or CRM. Regardless of which system you’re using, it holds essential business information and content that is imperative to the success of your company. Both businesses and their customers must have data from multiple repositories to complete tasks, and this adds additional obstacles if that information is not easily attainable. The legacy route was to aggregate input into a central repository but this approach is not supportable long term as one tool can’t manage everything, particularly in some mid-range to large organizations.